Microsoft Certified Desktop Support Technician (MCDST)

The Microsoft Certified Desktop Support Technician credential is the premier certification for IT professionals who support end users and troubleshoot desktop environments running on the Microsoft Windows operating system. MCDSTs are not expected to possess network administration skills.

Career Opportunities

• Customer Support Representative
  
• Help Desk Technician
  
• PC Support Specialist
  
• Technical Support Representative
  
• Technical Support Specialist

Duties & Responsibilities

Microsoft Certified Desktop Support Technicians use excellent customer service skills to educate users and solve hardware or software operation and application problems on the Microsoft Windows desktop operating system. Individuals may be required to perform the following tasks:

• Perform troubleshooting.
  
• Offer help desk and technical support.
  
• Provide facilitation and customer service.
  
• Perform hardware and software installation.
  
• Execute configuration and upgrades for Windows XP desktop operating system and the Microsoft Office system to support end users on the desktop.

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