Medical Office Assistant with Unit Clerk/Health Unit Coordinator

This program provides students with the base knowledge, skills, and work experience (preceptorship) to become employable in any medical setting. Successful graduates will achieve the CMAP® – Certified Medical Assisting Professional designation, in addition to their diploma. They are fully qualified to work in a hands on administrative/clinical support capacity in any medical field, such as a unit clerk in a hospital nursing unit or outpatient department.

Skill development is delivered in three areas:

• Comprehensive medical administrative knowledge, which includes medical terminology, anatomy and physiology, pharmacology, hospital and medical office administration, and clinical procedures. Specialty Health Unit Coordinator training prepares the student with additional training in coordinating hospital and outpatient wards.
• Full range of computer and office skills, including current software applications, keyboarding skills, general office management, accounting, personal and professional development, and customer service.
• On-site work experience through participation in a one month preceptorship at an approved healthcare training facility.

Career Opportunties

Graduates of this program are qualified to work in a wide variety of healthcare settings and occupations. Job titles vary, but graduates are an integral part of many healthcare settings, such as:

• Ambulatory/outpatient department
• Complementary and alternative medicine clinics such as chiropractic and acupuncture centres
• Daycare and ambulatory clinics
• Diagnostic lab/x-ray departments
• Group homes and community living societies
• Health records department
• Hospital admitting/ER department, including switchboard, cash desk, information centre, patient registration, morgue
• Hospital nursing units or outpatient departments
• Insurance companies
• Long term and extended care departments
• Medical finance and administrative departments
• Medical supply companies
• Operating room booking/ bed booking
• Physical and occupational therapy clinics
• Physicians’ offices, clinics, mental healthcare and allied healthcare centres
• Walk-in care centres
• Wellness and fitness centres

Duties & Responsibilities

• Maintaining patient charts and transcribing doctor’s orders related to: surgery, patient activity and patient positioning, nursing unit observation, nursing treatment; dietary, medication, diagnostic imaging, laboratory (including recording of telephoned orders), admission, discharge, transfer, and post-mortem.
• Admitting, pre-op procedures, and hospital census recording.
• Patient scheduling, including: bed, operating room, ambulatory, ambulance and community special services.
• Recording vital signs, ordering diets, ordering supplies, processing daily laboratory tests and filing reports, handling emergencies and special services.
• Administrative duties, including: knowledge of basic lab tests, ability to take vital signs and administer CPR/First Aid, knowledge of medical asepsis and infection control, assist with patient examinations, patient charting and health records, recording basic medical history, transcription

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