Customer Service & Information Clerk

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.

Career Opportunities

Careers which correspond to the skills learned include:

• Complaint clerk
• Courtesy receptionist
• Customer service representative
• Information clerk
• Inquiries clerk
• Library clerk
• Order and payment clerk

Duties & Responsibilities

• Respond to telephone and in-person complaints and inquires.
• Provide information regarding an organization’s goods, services and policies.
• Enter orders, verify shipment and send out invoices.
• Trace orders from intake to shipment and troubleshoot delays and problems.
• Receive payments and process information required for the provision of services.

Competencies upon Completion
Upon completion of the program the
participant must demonstrate the following
core competencies:

• Keyboarding (25 words per minute)
• Basic Computer Concepts
• Operating Systems
• Word Processing (Intermediate Level)
• Spreadsheets
• Database Management (Basic Level)
• Scheduling & Calendar Management (Advanced Level)
• Office/Business Skills
• Call Center Skills
  

565 Hours    20 Hours a week     31 Weeks

Request more information

<< Return to previous page