Call Center Operator Service Representative

This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate upward movement in their chosen profession.

Career Opportunities

Graduates of this program have a varied choice of positions available to them including Inbound/Outbound marketing, Order Desk support, Reservations, and Outbound Sales. With additional experience, graduates may advance to Team Leaders, Supervisors, and eventually Managers of Call Centres.

Duties & Responsibilities

• Requires an understanding of software applications.
• Excellent communication skills.
• General office/telephone skills.

Competencies upon Completion
Upon completion of the program the
participant must demonstrate the following
core competencies:

• Keyboarding (25 words per minute)
• Basic Computer Concepts
• Operating Systems
• Word Processing (Basic Level)
• Spreadsheets (Basic Level)
• Database Management (Intermediate Level)
• Graphics/Presentation (Basic Level)
• Scheduling & Calendar Management (Basic Level)
• Office/Business Skills
• Call Center Skills

360 Hours     20 Hours a weeks     20 Weeks

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